Shipping policy

Welcome to NextBuy, We are committed to providing our customers with a smooth, reliable, and enjoyable shopping experience from checkout to delivery.

This shipping policy applies to all orders placed within Australia and New Zealand.

Shipping Partners

To ensure safe and timely delivery, we work with trusted courier partners, including:
Australia Post, StarTrack, Toll Group, and Aramex.

Delivery Timeframes

Order Handling Time:
1–2 business days (Monday to Friday)

Estimated Transit Time:
5 business days (Monday to Friday), depending on your location.

Delivery times may vary for remote areas, but tracking updates will always be provided.

Order Cut-Off Time

Orders placed before 3:00 PM (GMT +10:00) from Monday to Friday will be processed the same business day.

Time Zone: Australian Eastern Standard Time (AEST – Melbourne)

Shipping Costs

We offer free shipping on all orders across Australia and New Zealand.
No minimum purchase is required.

Order Tracking

Once your order has been processed, you will receive a tracking link within 24 hours, allowing you to monitor your delivery in real time.

Returns & Exchanges

We offer easy returns and exchanges within 30 days of receiving your order.
Items must be unused and in their original packaging. For assistance, please contact our customer support team.