Frequently asked questions
Can't find what you are looking for? Please contact us.
How can I contact customer support?
Our friendly support team is always here to help. You can reach us through our contact page or email, and we’ll respond as quickly as possible.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact our support team as soon as possible.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards and secure online payment options, ensuring a safe checkout experience.
Can I return or exchange a product?
Yes, absolutely. We offer hassle-free returns and exchanges within 14 days of receiving your order. Items must be unused and in their original packaging. Please contact our support team to get started.
Do you offer international shipping?
Currently, we ship only within Australia and New Zealand. Delivery to remote locations may take slightly longer, but we’ll keep you informed every step of the way.
When will I receive my order?
Once your order is placed, you’ll receive a tracking link within 24 hours. Delivery usually takes 5–10 business days, depending on your location.
How much does shipping cost?
We offer free shipping on all orders, with no minimum purchase required.
How can I track my order?
As soon as your order is shipped, we’ll email you a tracking link so you can follow your delivery in real time.