Frequently asked questions
Can't find what you are looking for? Please contact us.
Our friendly support team is always here to help. You can reach us through our contact page or email, and we’ll respond as quickly as possible.
If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact our support team as soon as possible.
We accept all major payment methods, including credit/debit cards and secure online payment options, ensuring a safe checkout experience.
Yes, absolutely. We offer hassle-free returns and exchanges within 14 days of receiving your order. Items must be unused and in their original packaging. Please contact our support team to get started.
Currently, we ship only within Australia and New Zealand. Delivery to remote locations may take slightly longer, but we’ll keep you informed every step of the way.
Once your order is placed, you’ll receive a tracking link within 24 hours. Delivery usually takes 5–10 business days, depending on your location.
We offer free shipping on all orders, with no minimum purchase required.
As soon as your order is shipped, we’ll email you a tracking link so you can follow your delivery in real time.